Flight Reservation Manager and Owner Liaison

Há 4 dias


Lisboa, Lisboa, Portugal Executive Jet Management, Inc. Tempo inteiro

About Executive Jet Management, Inc.

At Executive Jet Management, Inc., we pride ourselves on being a world leader in private aviation services. Our company has established itself as a trusted partner for discerning individuals and organizations seeking premium air transportation solutions.

Responsibilities

  1. We seek an accomplished Flight Reservation Manager and Owner Liaison to join our team. In this role, you will be responsible for managing the primary interface between our clients and our organization.
  2. You will handle all communication channels, including phone calls, emails, faxes, messages, and online requests, to provide exceptional support and guidance to our valued clients.
  3. As part of your duties, you will be required to make timely updates to our reservations system (IJET/ETM) to guarantee seamless operations and compliance with regulatory requirements.
  4. In addition to these responsibilities, you will also be expected to anticipate and address potential areas of client discontent or conflict in conjunction with relevant departments (Sales, Scheduling, Logistics, Advanced Slot Planning).
  5. Our ideal candidate will possess excellent communication skills, fluency in multiple languages, and experience working within fast-paced environments.

Qualifications

  • Bachelor's degree in Aviation or Tourism is highly desirable.
  • Customer-facing experience in a similar role, preferably within the private aviation industry.
  • Proficiency in speaking and writing English and German, along with another language from the list provided above.
  • Exceptional interpersonal and problem-solving skills, with the ability to work under pressure and maintain attention to detail.


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