IT Infrastructure Services Professional

Há 2 dias


Porto, Porto, Portugal Talent Search People Tempo inteiro

About the Role

As a seasoned IT Infrastructure Services Specialist, you will play a pivotal role in managing device lifecycles aligned with global governance principles. Your expertise will encompass overseeing all reports and documentation related to IT Infrastructure Services, as well as managing resource libraries of technical information and solutions. You will be responsible for collaborating with contractors, third-party vendors, cloud service providers, and other stakeholders to drive value-generating sustainable improvements to existing IT Infrastructure Services.

Key Responsibilities:

  • Develop and implement IT Infrastructure Services and processes that align with business needs to enhance service quality.
  • Evaluate and drive value-generating sustainable improvements to existing IT Infrastructure Services for high customer satisfaction.
  • Manage and perform multi-faceted projects in conjunction with day-to-day activities.
  • Stay up-to-date on technologies, solutions, and architectures to optimize IT functions.

About the Team

You will be part of an international and English-speaking environment at Talent Search People, a leading recruitment and human resources consultancy founded in 2006. Our team of over 70 professionals is committed to multiculturalism and innovation, dedicated to helping our partners attract talent both nationally and internationally.

Your Background

To succeed in this position, you should have a bachelor's degree in computer science, information technology, or a similar discipline. A passion for IT and a desire to drive positive change are essential qualities for this role. Flexibility, openness to change, and a willingness to adapt to new challenges are also vital aspects of this job. Goal orientation and the ability to focus on both long and short-term objectives are crucial for success in this position.

Requirements

Some of the key requirements for this role include demonstrated experience in cloud solutions like Telephony/Contact Center (IaaS, SaaS, PaaS) and knowledge in AWS environment. Having a service-oriented mindset and interest in understanding the needs of service consumers is also a must-have for this role. Experience with IT service management tools, incident handling tools, and asset repositories is also crucial. Additionally, experience in IT service delivery management and ITIL process management, as well as ITIL V3 or ITIL V4 certifications, are necessary requirements for this position.

Benefits

This role offers a competitive salary and benefits package, including annual bonus, health insurance, and hybrid work model. As a permanent contract employee, you will have the opportunity to grow and develop your skills in a dynamic and innovative environment.


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