Senior Beauty Client Service Specialist
1 semana atrás
Blu Selection is a multinational organization renowned for its exceptional sales and customer service solutions.
Located in Lisbon, we are committed to the career development and social integration of our international team members from over 80 nationalities worldwide.
Job SummaryWe are seeking an experienced Senior Beauty Client Service Specialist to join our team in Lisbon, Portugal.
This full-time position offers a competitive salary, a long-term fixed-term contract with renewable terms, and exciting benefits.
Key Responsibilities- Manage consumer requests and complaints through various channels with professionalism and precision.
- Provide excellent solutions, services, and beauty advice to clients in a timely manner.
- Collaborate with other departments to redirect cases and issues related to their areas.
To succeed in this role, you will need:
- Exceptional communication skills and a strong sense of empathy to ensure client satisfaction.
- A demonstrated customer-centric approach, problem-solving abilities, and a collaborative mindset.
- Proficiency in the English language (B2 level) and German language (C1 level).
- Solid IT skills, including proficiency in reporting tools for customer interactions.
- Willingness and availability to work flexible shifts.
- Previous experience in the cosmetics and luxury industry is advantageous.
- Knowledge and hands-on experience with digital and social media platforms.
As a member of our team, you can expect:
- A competitive gross monthly salary of €1200-1400 (including free accommodation) or €1600-1700 (excluding accommodation).
- A reimbursement of your initial flight expenses after 9 months as an international candidate.
- A yearly two-way flight ticket back to your home country within the EU.
- Airport pick-up and help with paperwork upon arrival.
- Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company.
At Blu Selection, we prioritize our employees' growth and well-being. We offer real career opportunities across different career paths and create a supportive environment that fosters collaboration and innovation.
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