Customer Experience Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro
About the Job

We are seeking a highly skilled Customer Care for Beauty to join our team in Portugal. As a Customer Experience Specialist, you will be responsible for delivering exceptional service to consumers and guests, promoting our client's prestige beauty brands, and providing advanced sales solutions.

Key Responsibilities
  • Set and maintain the highest levels of service for consumers and guests;
  • Provide advice, answer questions, and promote our client's brands in every interaction;
  • Communicate with consumers through various channels, including telephone, email, live chat, messaging, and social media;
  • Place orders, resolve technical queries, and undertake associated administrative activities;
  • Provide first contact resolution on service inquiries, complaints, and complex consumer questions within a variety of topics;
Requirements
  • Fluent level of written and verbal communication skills in Dutch;
  • Good level of written and verbal communication skills in English (minimum B2);
  • Excellent communication skills and social intelligence – empathy, self-awareness, cultural sensitivity;
  • Previous call center experience in a sales and/or customer service capacity;
  • Aptitude for problem-solving;
  • Dynamism and team spirit;
  • Flexible and quick learner, able to adapt continuously;
Compensation and Benefits

The estimated salary for this position is €30,000 - €40,000 per year, depending on experience and qualifications. Teleperformance Portugal offers a comprehensive benefits package, including health insurance, retirement plan, and opportunities for career growth and development.

About Teleperformance Portugal

Teleperformance Portugal is one of the 25 best companies to work for in Europe, according to the Great Place to Work Institute. We are a multicultural, highly skilled, and deeply knowledgeable team, providing services in 35 languages to over 12,000 employees from 111 nationalities. Join us and find your place at Teleperformance Portugal.



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