Strategic Customer Solutions Director
1 semana atrás
Company Overview: BRAINR is a leading provider of innovative software solutions for the manufacturing industry, dedicated to helping businesses succeed through technological advancements.
Salary: We offer an attractive annual salary in the range of $120,000 - $180,000, commensurate with experience, plus benefits and bonuses.
Job Description:
Key Responsibilities:
- Pre-Sales Technical Support: Collaborate with the sales team to understand client needs; prepare and deliver technical presentations and product demonstrations; develop customized proposals and respond to technical inquiries.
- Lead Implementation Projects: Oversee the deployment of our MES software for new clients from start to finish; develop project plans, set timelines, and allocate resources effectively; ensure projects are completed on time and meet quality standards.
- Team Management and Development: Build, lead, and mentor a high-performing customer solutions team; promote a collaborative and customer-focused culture.
- Client Relationship Management: Serve as the primary technical point of contact for key accounts; identify opportunities for upselling and cross-selling additional services.
- Industry Engagement and Thought Leadership: Stay updated on industry trends and emerging technologies; represent BRAINR at industry events and contribute to thought leadership content.
Requirements:
- Experience: Proven track record in managing complex software implementations.
- Leadership Skills: Strong leadership skills with experience in team management.
- Industry Knowledge: In-depth knowledge of industry digitization and industrial processes, particularly in the food sector.
- Communication Skills: Ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders.
- Relationship-Building Skills: Exceptional relationship-building skills with a focus on client satisfaction.
- Problem-Solving Skills: Strong problem-solving skills and the ability to provide innovative solutions.
- Background: Background in industrial engineering or process engineering.
- Travel: Willingness to travel and flexibility in schedule to accommodate client go-lives, including weekends if necessary.
- Language Skills: Written and spoken English.
Why BRAINR?:
We offer a dynamic work environment, exceptional people, and a mission-driven culture that prioritizes innovation and customer satisfaction. Enjoy benefits such as:
- Paid Time Off: Enjoy an extra 2 days of paid time off.
- Corporate Discounts: Savings with corporate discounts through partnerships and special offers.
- Learning and Development Program.
- Flexible Work Hours: Begin work at hours that align with your schedule, thanks to flexible work hours.
- On-Site Gym Facility. Free lunch in our office restaurant every day.
Become part of our team and drive success in the manufacturing industry
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