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Technical IT Support Specialist
1 semana atrás
Aubay Portugal is a multinational French company, operating in Portugal since 2007. We have offices in Lisbon and Oporto, focusing on specialized consulting services for Management, Implementation, Development, and Maintenance of Information Systems.
Key Responsibilities:- Troubleshoot incidents related to communication platforms such as Exchange, Outlook, Microsoft 365, Teams, and SharePoint
- Act as the main contact between L3 and L1 support teams
- Evaluate and escalate incidents to Microsoft, Cisco, Veritas, and SharingCloud when required
- Ensure the resolution of L2 user incidents for all M365 collaboration tools
The ideal candidate will possess strong knowledge of Microsoft technologies and collaboration applications, along with expertise in Messaging solutions, including Exchange, Outlook, O365 Exchange Online, Skype, and Enterprise Vault.
