International Operations Coordinator for iGaming

2 semanas atrás


Braga, Braga, Portugal Astrea Recruitment Tempo inteiro

Astrea Recruitment is committed to transforming the challenges of finding a new job into an inspiring path of change and support.

We have been among the best in the recruitment field for 17 years, providing top-notch services to our clients.

Job Description

This role involves providing top-level visibility into operational performance, managing incidents and outages, and ensuring service levels are met.

The ideal candidate will play a key role in shaping team workflows, setting KPIs, and promoting continuous improvement within the organization.

Duties and Responsibilities:

  • Supervise and coordinate the OCR team, ensuring company standards are upheld.
  • Motivate and coach the team, ensuring effective onboarding and continuous learning.
  • Provide data analysis, reporting, and operational updates to senior management.
  • Develop workflows, KPIs, and procedures to improve operational control needs of both individuals and the team.
  • Contribute to process optimization and the company's growth, with a focus on improving customer experiences.
  • Lead the team in achieving ISO certification and industry compliance standards.
  • Manage relationships with internal and external stakeholders.
Requirements

This role requires strong communication skills in English, as well as extensive experience in operations management, ideally with leadership exposure.

The ideal candidate will also possess the ability to lead cross-functional teams and manage complex projects.

Bachelor's degree in Business Administration, Operations Management, or related field is required, with Master's degree preferred.

Relevant certifications in project management or operations, such as PMP or Six Sigma, are highly valued.

Experience in the iGaming industry or similar is a strong advantage, as is proficiency in data analysis tools and operational control systems.

Salary and Benefits

We offer an attractive starting salary, full-time employment, and paid leave days.

Compensation for weekend, night, and holiday work per Bulgarian labor laws is provided.

Growth opportunities in a fast-paced, international company make this role an exciting opportunity for professionals looking to advance their careers.

We provide additional health insurance, including dental and prescription glasses coverage.

A multi-Sport card for gym and fitness, as well as a full Sofia public transportation card, are also included.

Our office is conveniently located near a subway line, making it easily accessible by public transportation.



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