Italian Customer Support Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Red Frog Recruitment Tempo inteiro
Customer Support Advisor - Italian

Are you passionate about delivering exceptional customer service and resolving issues efficiently? We are seeking a proactive and customer-oriented Italian Customer Support Advisor to join our team.

Key Responsibilities:

  • Handle inquiries from clients via phone, email, and chat in Italian, resolving issues professionally.
  • Assist clients with account issues, service functionalities, and troubleshooting, guiding them through step-by-step solutions.
  • Accurately log and track customer interactions to ensure timely follow-ups and continuous improvement of services.
  • Foster positive relationships with clients by providing empathetic and helpful responses.
  • Gather and share feedback from clients with the team to help improve services and ensure a high-quality experience.

Requirements:

  • Fluent in Italian and English, with excellent verbal and written communication abilities.
  • Passionate about delivering exceptional customer service and resolving issues effectively.
  • Strong analytical and problem-solving skills to assist with diverse client inquiries.
  • Comfortable using digital platforms and familiar with telecommunications technologies.
  • Collaborative mindset and the ability to work well both independently and in a team setting.
  • Able to handle multiple tasks and prioritize effectively in a fast-paced environment.

What We Offer:

  • Competitive salary with potential commissions that you can achieve.
  • Flexible work options, including the possibility of working remotely from anywhere in Portugal.
  • Opportunities for professional growth and career advancement within a global company.
  • Continuous learning opportunities to enhance your skills and expertise.
  • Comprehensive health insurance and wellness programs to support your overall well-being.


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