Italian Customer Support Specialist
2 semanas atrás
Are you passionate about delivering exceptional customer service and resolving issues efficiently? We are seeking a proactive and customer-oriented Italian Customer Support Advisor to join our team.
Key Responsibilities:
- Handle inquiries from clients via phone, email, and chat in Italian, resolving issues professionally.
- Assist clients with account issues, service functionalities, and troubleshooting, guiding them through step-by-step solutions.
- Accurately log and track customer interactions to ensure timely follow-ups and continuous improvement of services.
- Foster positive relationships with clients by providing empathetic and helpful responses.
- Gather and share feedback from clients with the team to help improve services and ensure a high-quality experience.
Requirements:
- Fluent in Italian and English, with excellent verbal and written communication abilities.
- Passionate about delivering exceptional customer service and resolving issues effectively.
- Strong analytical and problem-solving skills to assist with diverse client inquiries.
- Comfortable using digital platforms and familiar with telecommunications technologies.
- Collaborative mindset and the ability to work well both independently and in a team setting.
- Able to handle multiple tasks and prioritize effectively in a fast-paced environment.
What We Offer:
- Competitive salary with potential commissions that you can achieve.
- Flexible work options, including the possibility of working remotely from anywhere in Portugal.
- Opportunities for professional growth and career advancement within a global company.
- Continuous learning opportunities to enhance your skills and expertise.
- Comprehensive health insurance and wellness programs to support your overall well-being.
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