System Support Specialist

3 semanas atrás


Porto, Porto, Portugal Jolera Inc. Tempo inteiro
Job Description:
We are seeking a skilled System Support Specialist to join our team at Jolera Inc. In this role, you will be responsible for delivering best-in-class resolutions for our customers and their employees/members.

Key Responsibilities:
- Process service tickets and assign them to appropriate service resources, as necessary.
- Maintain service ticket ownership throughout the life of the support incident.
- Escalate high-profile issues to the Service Desk Manager for appropriate handling and routing.

Requirements:
- 1-3 years experience in a technical support role.
- Relevant Degree/Diploma or equivalent.
- Proven problem-solving and analytical skills.
- Excellent attention to detail.
- Ability to document processes and accept feedback.
- Strong ability to work within a team environment.
- Excellent communicator and personable.

What We Offer:
- Competitive compensation package & benefits package
- Company Perks, and various brand discounts
- Company events, recognitions, and celebrations
- Career development and growth opportunities

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