Customer Solutions Expert: Delivering Exceptional Client Experience

3 semanas atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

At Blu Selection, we believe that our people are the driving force behind delivering exceptional client experiences. Our cloud-based software is trusted by over 100,000 companies worldwide, and we're looking for a Customer Solutions Specialist to join our Lisbon office and support French-speaking clients.

About Us

We're a value-driven company with a people-first culture, empowering sales and marketing teams with user-friendly tools that make their work faster and easier. With a diverse team of colleagues from over 50 countries, we continue to grow and become one of Estonia's leading tech companies.

Job Description

This role involves working closely with our support team to efficiently answer customer inquiries and resolve issues. You'll be collaborating with product management and engineering teams to stay up-to-date on the latest features and troubleshoot customer issues with suitable solutions.

Your Responsibilities:
  • Responding to customer inquiries via live chat and phone in a friendly and efficient manner.
  • Collaborating with product management and engineering teams to stay up-to-date on the latest features.
  • Troubleshooting customer issues and providing suitable solutions.
What We Offer:
  • A salary of $18,000 per year, paid throughout 14 months.
  • A monthly bonus of up to 13%.
  • A daily meal voucher (around 8 euros per working day).
  • A shift allowance of 15%.
  • 1,500 euros per year for transportation, technology, health or child care, etc.
Requirements:
  • Fluency in French and English (additional languages such as Portuguese, German, or Spanish are a plus).
  • At least one year of experience in a customer-facing role.
  • Excellent interpersonal and communication skills.
  • Ability to multitask and manage several customer conversations simultaneously.
  • Brief knowledge of sales processes (e.g., lead tracking, reporting).
Join Our Team:

We're an equal-opportunity employer that values diversity and is committed to creating an inclusive environment for all employees, regardless of background. If you're passionate about delivering exceptional client experiences, apply now and become a part of our dynamic team



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