Customer Service Representative | Delivering Exceptional Experiences
4 semanas atrás
Catawiki is a unique marketplace where we encounter exceptional objects every day. Whether it's an antique, a rare collectible, or a one-of-a-kind item, our platform offers a diverse range of special objects for buying and selling.
We're passionate about providing an excellent level of service to our customers, and as a Customer Service Representative, you'll play a crucial role in delivering this experience.
As a growing, diverse, and sustainable scale-up, we value our core principles: taking ownership, being open to change, and being passionate about our mission and customers. If these values resonate with you, we'd love to explore how you can join us on this exciting journey.
Your primary responsibility will be to engage and delight our customers by solving complex challenges and managing disputes and complaints. You'll ensure customer queries are addressed and resolved in a correct and timely manner via various channels (email, phone, social media). When there's a dispute between a seller and a buyer, you'll mediate between the parties and find a solution that works for both.
To succeed in this role, you'll need to be motivated by providing exceptional customer experiences, have strong communication skills, and be able to communicate clearly in Dutch and English. Additionally, you'll possess:
- Professional speaking and writing skills in Dutch and English; strong communication skills
- Strong analytical and critical thinking skills
- Preferably previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-center, etc.)
- Ability to quickly switch between various customer channels like phone and email communications
- Ability to positively interact with your team and other departments
- Availability to work 40 hours per week
- You are willing to commute to our Lisbon office and work in the office at least 2 days per week
- You are flexible with working at least 2 weekends a month and on some public holidays
This role is based in Lisbon, Portugal. As a Catawikian, you'll enjoy a competitive Annual Gross Base Salary of €20,000 - €25,000, depending on your level, competencies, and overall experience. You'll also receive health insurance from day one, a Work From Home Allowance, commuting expenses covered, and amazing offices right in the centre of Lisbon.
We foster a culture of connection, diversity, and inclusivity, where every Catawikian feels welcome and empowered. Our vibrant offices in Amsterdam, Paris, and Lisbon are designed to inspire and connect. Most Catawikians are within commuting distance of one of our offices and enjoy the flexibility of a hybrid work model.
We offer a comprehensive benefits package, including:
- Create a Visible Impact by working at scale in a global organisation that serves millions of customers across 80+ categories
- Learn and Grow with Us through our Learning & Development initiatives, which include clear development plans and mentorship programmes designed to support your career progression
- A Culture of Connection defines us – we're a passionate, diverse, and collaborative team of 800+ Catawikains and 60+ nationalities
- Celebrate Life's Moments with us at Catawiki – when you join us, you'll receive a €100 Catavoucher, and on each birthday, you'll get a €50 Catavoucher to celebrate
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