Customer Success Professional
1 semana atrás
About the Program
At Jobtome-All, we're committed to empowering recent graduates to build a strong foundation in customer success. Our Scaled Customer Success Associate Program is an entry-level opportunity designed to help you thrive in a customer-facing role while gaining valuable exposure to the tech industry.
We believe that every individual deserves a fulfilling career. That's why our comprehensive onboarding program provides you with in-depth training on Zendesk tools, including AI capabilities and advanced product features. This will enable you to confidently support customers and navigate the complexities of customer experience management.
Your Responsibilities
You'll engage with a diverse range of customers—from small retail businesses to larger enterprises—to understand their goals and recommend solutions that drive success. You'll deliver personalized recommendations, lead product demonstrations, and host webinars to guide customers through their journey. By leveraging data from tools like Salesforce, Tableau, and Zendesk's own analytics, you'll identify trends, forecast risks, and bolster recommendations. Additionally, you'll develop content like video tutorials, best-practice guides, and email campaigns to support customer success at scale.
The Ideal Candidate
We're looking for individuals who are self-motivated, adaptable, and problem solvers. If you have a strong background in Business, Marketing, Technology, or a related field, and possess excellent written and verbal communication skills in English, we want to hear from you. As a continuous learner, you'll be eager to tackle challenges independently and think critically to develop innovative solutions.
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