Italian Quality Assurance Specialist for Social Media Content

3 semanas atrás


Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiro

Job Overview

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Sitel Corp. is seeking a highly skilled Italian Quality Analyst to join our team in Lisbon, Portugal. As a key member of our quality assurance department, you will play a crucial role in ensuring that our social media content meets the highest standards of quality.

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Salary and Benefits

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We offer a competitive salary of €25,000 - €30,000 per year, depending on experience, as well as a range of benefits including paid professional training, employee discounts, private healthcare and dental insurance, and growth opportunities through various development programs.

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Job Description

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Your primary responsibility will be to monitor procedures and outputs, identifying mistakes or non-conformity issues, and providing feedback to improve service delivery. You will also attend meetings with supervisors and Team Managers/Project Leaders to discuss outputs of monitoring, report script problems or questions, and assist clients in monitoring specific programs as needed.

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Required Skills and Qualifications

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To succeed in this role, you will need:

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  • ">
  • Native or proficient Italian (mandatory)">
  • Advanced level of English (at least C1) both verbal and written">
  • Good organization/time management skills">
  • Ability to work with a variety of people from diverse backgrounds">
  • Ability to make fair and consistent judgments and decisions">
  • Logical and objective approach to call assessment">
  • Able to effectively use Microsoft applications">
  • EU citizenship or valid work permit for Portugal">
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Benefits

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In addition to a competitive salary and benefits package, you will have the opportunity to grow your career and develop new skills through our various development programs. Our company-wide initiatives include our EverBetter wellness program, which promotes work-life balance and overall well-being.

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What We Offer

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We believe in memorable associate experiences and provide a supportive and inclusive work environment. If you are a motivated and detail-oriented individual who is passionate about delivering high-quality results, we encourage you to apply for this exciting opportunity.



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