Luxury Fashion Customer Experience Specialist

Há 2 dias


Lisboa, Lisboa, Portugal Farfetch Group Tempo inteiro

FARFETCH, a global luxury fashion platform, is seeking an experienced Customer Service Advisor to join its team. Based in Lisbon, this role will be the face and voice of FARFETCH's strategic partners, providing exceptional customer service and support.

About FARFETCH

At FARFETCH, we exist for the love of fashion. Our mission is to connect creators, curators, and consumers worldwide. We welcome differences, empower individuality, and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.

The Role

You will be responsible for providing an optimum level of service to all customers, resolving their queries and requests across multiple channels (email, phone, and chat) within our customer promise. This includes:

  • Providing information and best advisory with regards to products and services
  • Taking ownership of case resolution, finding the best solutions according to company process and guidelines


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