Customer Risk Protection Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Entain Group Tempo inteiro

We are a leading provider of sports betting, gaming, and interactive entertainment experiences. Our goal is to create exciting, engaging, and entertaining experiences for our customers, while also ensuring their safety and well-being.

The Customer Due Diligence (CDD) Operations Department within our Customer Services team is responsible for conducting thorough investigations of our customers to detect potential money laundering risks and vulnerable gamblers. These investigations are essential to ensure that our customers can support their levels of play and are protected from gambling harm.

As a Customer Risk Protection Specialist, you will be part of our CDD Team, responsible for contacting customers by phone or other electronic means to address potential Safer Gambling, Affordability, or Financial Crime concerns. You will handle sensitive customer information and interact with potentially vulnerable customers in a calm, professional, and empathetic manner.

Key Responsibilities:

  • Contact customers to discuss potential Safer Gambling, Affordability, or Financial Crime concerns
  • Deliver exceptional customer service while encouraging the use of Safer Gambling tools or seeking Source of Funds evidence
  • Evaluate customer responses and apply controls to mitigate risk in a timely manner
  • Ensure all necessary actions are taken, including loss limits, deposit limits, account closure, and maintain a documented audit trail of decision making
  • Handle sensitive information in line with data privacy requirements

Requirements:

  • Fluent German language skills at business level
  • Ability to communicate sensitively and calmly with customers who may be distressed or angry
  • Experience handling sensitive, confidential customer information
  • Thorough understanding of Safer Gambling and AML policy requirements
  • Sound knowledge of Safer Gambling customer tools
  • Proven track record delivering high-quality work in a fast-paced environment

We offer a competitive salary of approximately $60,000 per year, depending on your role and location. Additional benefits include:

  • A regular bonus
  • A stake in our success through our ShareSave scheme
  • Wellbeing support and more

If you need any adjustments or accommodations during the recruitment process, please contact us. We strive to create a diverse, equitable, and inclusive future for our people and the wider global sports betting and gaming sector.



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