Customer Protection Risk Mitigator

2 semanas atrás


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro
Job Title: Customer Protection Risk Mitigator

We are seeking a highly skilled and compassionate individual to join our team as a Customer Protection Risk Mitigator. This role is part of our Legal and RG International team within Customer Services, responsible for conducting thorough investigations to detect potential vulnerable gamblers.

In this position, you will work closely with the AML team to ensure that customers can support their levels of play without harm. Your primary responsibility will be to engage with customers through outbound (and potentially inbound) contact via telephone or other electronic means to address potential Safer Gambling or Affordability concerns.

Your key strengths will include delivering exceptional customer service while encouraging the use of Safer Gambling tools or obtaining Source of Funds clarifications/evidence. You will need to exercise sound judgement and analysis to evaluate customer responses and apply necessary controls to mitigate risks in a timely manner.

A critical aspect of this role is ensuring all necessary actions are taken, such as loss limits, deposit limits, account closure, and maintaining a detailed audit trail of decision-making. Additionally, you will handle sensitive information in accordance with data privacy requirements.



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