Customer Protection Risk Assessment Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Entain Group Tempo inteiro
Entain Group: Customer Protection Risk Assessment Specialist

At Entain Group, we are leading the change in sports betting, gaming, and interactive entertainment. Our vision is to be the world leader in this space by creating an exciting and trusted experience for our customers.

We are seeking a skilled Customer Protection Risk Assessment Specialist to join our Legal and RG International team within Customer Services. This role is responsible for conducting detailed investigations of international customers to detect potential vulnerable gamblers and working closely with our AML team.

The successful candidate will be responsible for contacting customers via telephone or other electronic means to address potential Safer Gambling or Affordability concerns. They will handle sensitive customer information and deal with potentially vulnerable customers in a calm, professional, and empathetic manner.

Key responsibilities include:

  • Contacting customers to address any potential Safer Gambling or Affordability concerns.
  • Delivering outstanding customer service while encouraging the use of Safer Gambling tools or seeking Source of Funds clarifications/evidence.
  • Using judgment and analysis to evaluate customer responses and apply appropriate controls to mitigate risk in a timely manner.
  • Ensuring all necessary actions are taken, including loss limits, deposit limits, account closure, and maintaining a clearly documented audit trail of decision-making.

This role requires:

  • Excellent written and verbal Dutch skills.
  • A business-level understanding of English.
  • The ability to communicate sensitively and calmly, particularly with customers who may be distressed or angry.
  • An understanding of Responsible Gambling tools and policy requirements.
  • A proven track record of delivering high-quality work in a fast-paced, challenging environment.

We offer a competitive salary range of €40,000 - €60,000 per annum, depending on experience, as well as a dynamic and inclusive work environment. If you have a passion for customer protection and a strong background in risk assessment, we encourage you to apply for this exciting opportunity.


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