French-Speaking Beauty Customer Service Representative

3 semanas atrás


Leiria, Leiria, Portugal Cross Border Talents Tempo inteiro

Customer Service Role in the Beauty Industry

We are seeking a French-speaking customer service representative to join our team at Cross Border Talents. As a customer service representative, you will be the main point of contact for our customers, ensuring an exceptional service experience. Your role will involve managing after-sales inquiries, handling online orders, processing refunds, and resolving issues. You will also address customer complaints and escalate cases when needed. Additionally, you will respond to product-related inquiries and offer expert advice on cosmetics. To be successful in this role, you will need to have a C2-level in French (spoken and written) and a B2-level in English. Experience is not required, but it is preferred. You must already reside in Portugal (between Coimbra and Algarve) and have EU citizenship or a residence permit for Portugal.

What We Offer
- Competitive salary: Earn 1,160 EUR per month
- Fully remote role - work from anywhere between Coimbra and Algarve
- Opportunity to gain experience in customer service
- Dynamic team with supportive management

Your Responsibilities
- Serve as the main point of contact for our customers, ensuring an exceptional service experience
- Manage after-sales inquiries, including handling online orders, processing refunds, and resolving issues
- Address customer complaints and escalate cases when needed
- Respond to product-related inquiries and offer expert advice on cosmetics
- Engage in upselling and cross-selling to enhance customer satisfaction and boost loyalty

Requirements
- C2-level French (spoken and written)
- B2-level English
- Experience is not required (but is preferred)
- Must already reside in Portugal (between Coimbra and Algarve)
- EU citizenship or a residence permit for Portugal



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