Senior Account Management Team Lead

3 semanas atrás


Lisboa, Lisboa, Portugal Pipedrive Tempo inteiro

About the Role:

We're seeking a seasoned Account Management Team Lead to join our team at Pipedrive. As a key member of our sales team, you'll be responsible for leading a team of Account Managers who handle paying accounts and ensure successful service delivery, client satisfaction, and business retention.

Key Responsibilities:

• Lead, mentor, and coach a team of account managers to achieve performance targets
• Conduct regular team meetings to review goals, discuss performance, and address challenges
• Develop training programs and professional development initiatives for the team
• Support the team in building and maintaining strong client relationships
• Assist with resolving escalated client issues to ensure satisfaction and retention
• Track performance metrics, and ensure that goals are met
• Monitor client satisfaction and retention rates, implementing action plans as necessary
• Collaborate with senior management to develop strategies for client account growth and retention
• Identify new business opportunities within existing client portfolios and work with account managers to capitalize on them

Requirements:

• Bachelor's degree in Business, Marketing, or related field (Master's preferred)
• 2+ years of experience in account management, client relations, or sales
• Proven leadership experience, preferably in a team lead or supervisory role
• Strong understanding of CRM software and account management processes
• Excellent communication, negotiation, and interpersonal skills
• Ability to work under pressure and manage multiple priorities effectively
• Analytical skills to monitor performance metrics and identify trends or improvement areas

About Pipedrive:

We're a value-driven work environment where people come first. Our team is a lively bunch of colleagues from over 50 different countries, with offices in various locations. We're serious about getting things done while not taking ourselves too seriously. We offer a world-class working environment full of nice perks and some more. You'll have the freedom to execute your ideas with a passionate and motivated team supporting you. Flexible working hours are available as long as you're there for your team members. We also offer lots of room for personal and career development, with internal and external training opportunities. Our competitive salary includes all the benefits you'd expect from a great employer (annual bonus system, health insurance, meal allowance, flexible benefits – you can choose whether to use the credit on parking, a public transport card, technology, etc.).

Pipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity, or veteran status.



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