Customer Service Representative-Swedish And Norwegian

3 semanas atrás


Lisboa, Lisboa, Portugal Cpm International Tempo inteiro

About CPM International
CPM International is a global company with a presence in over 30 countries. We offer multilingual support in various languages tailored to the needs of our diverse markets. Our focus is on customer service, sales, and technical support solutions for clients worldwide.

Our Values
We celebrate diversity and welcome everyone. Our accessible workplace fosters inclusion and empowers you to bring your whole self to work. We strive for a vibrant and innovative culture.

About the Role
As a Customer Support Agent, you will handle customer queries over the telephone, email, chat, and social media and strive for first-contact resolution. We are passionate about customer support and drive to achieve and exceed targets to achieve a high-quality level of consumer service.

Key Responsibilities
Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way. Offering an omnichannel service to our consumers via telephone, email, chat, and social media. Developing a sound understanding of the products and services offered by our client. Embracing our company values and acting as a brand ambassador.

Requirements
Fluent level of Swedish with exceptional grammar and spelling skills. A good understanding of Norwegian. High level of English (Both written and spoken). A genuine passion for delivering outstanding customer service. Ability to deal with sensitive calls with empathy. Strong administrative skills with a keen eye for detail. A professional outlook and proactive approach to problem-solving.

What We Offer
Full-time position (39 hours/week). Monday to Friday 9am - 6pm - 1h lunch - 1 early day. Salary: €17,537.76 gross per year. Incentives: Top performance incentives. Paid bank holidays + 1 extra day in lieu. WFH work model: within Spain, or Hybrid if based in Catalunya. Training: 2 weeks - same shift. Office location: Barcelona (La Sagrera). Other benefits: Best-in-class people engagement activities and programs. Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment. Employee Assistance Program - Free, confidential, and impartial guidance and support



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