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Customer Success Professional
2 semanas atrás
At Bloq.it, we are constantly innovating and expanding our smart locker solutions. We are seeking a Senior Customer Success professional to play a pivotal role in defining and executing our customer success strategy.
About the JobThe ideal candidate will have a minimum of 5 years of experience in a tech industry customer-facing role, with a background in coordinating with software/hardware engineering teams directly. They will be responsible for managing customer accounts and projects, ensuring clear communication and alignment of goals and expectations.
Key Responsibilities- Manage customer accounts and projects, ensuring clear communication and alignment of goals and expectations.
- Act as the main point of contact for customers, addressing inquiries, resolving issues, and providing exceptional service.
- Continuously seek feedback from customers to identify areas for improvement and innovation.
- Provide regular updates and reports to internal stakeholders on project status, customer feedback, and key metrics.
- Proactively identify opportunities to enhance customer satisfaction and drive customer success.
- Oversee project timelines, ensuring milestones are met, and projects are delivered on time and within budget.
- Minimum of 5 years of experience in a tech industry customer-facing role.
- Background in coordinating with software/hardware engineering teams directly.
- Strong project management skills with the ability to manage multiple projects simultaneously.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams.
- Proficiency in English and Portuguese.
- A dynamic and fast-paced work environment with a culture of innovation, collaboration, and continuous learning.
- Competitive salary and benefits package, tailored to your experience and skills.
- Flexible work conditions, including a remote-friendly policy and a flexible schedule that allows you to balance your work and personal life.
- Regular meetings in-person at our HQ Office, giving you the chance to connect with the team and immerse yourself in our company culture.
