Market Development Specialist
1 semana atrás
Job Summary
We are seeking a skilled Market Development Specialist to lead our German market operations. This role involves building and maintaining relationships with customers, managing customer requests, and driving business opportunities forward.
Key Responsibilities
- Act as the internal point of contact for customers
- Manage customer requests, including quotes, sample requests, and technical inquiries
- Process and track customer complaints, and advance them internally
- Administer Customer Master Data in Salesforce and the ERP program
- Identify customer needs and take proactive steps to maintain a positive experience
- Support and run projects related to day-to-day tasks, such as process improvements
- Analyze customer feedback and take action where needed
Requirements
- Proficiency in MS Office, ERP-systems (KINETIC/Oracle), and CRM software (Salesforce)
- Fluent German speaker
- Excellent communication skills in writing, verbal, and listening
- Able to build relationships with customers mainly via phone on a day-to-day basis
- Client-centered approach
- Good organizational and time management skills
- A preference to work under pressure in a fast-moving environment
- Focus on details
- Good administration skills
- A good team player but also competitive where needed
- A growth mindset and sales skills
- Approachable for internal and external customers
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