Market Development Specialist

1 semana atrás


Lisboa, Lisboa, Portugal Abroad Experience Tempo inteiro

Job Summary

We are seeking a skilled Market Development Specialist to lead our German market operations. This role involves building and maintaining relationships with customers, managing customer requests, and driving business opportunities forward.

Key Responsibilities

  • Act as the internal point of contact for customers
  • Manage customer requests, including quotes, sample requests, and technical inquiries
  • Process and track customer complaints, and advance them internally
  • Administer Customer Master Data in Salesforce and the ERP program
  • Identify customer needs and take proactive steps to maintain a positive experience
  • Support and run projects related to day-to-day tasks, such as process improvements
  • Analyze customer feedback and take action where needed

Requirements

  • Proficiency in MS Office, ERP-systems (KINETIC/Oracle), and CRM software (Salesforce)
  • Fluent German speaker
  • Excellent communication skills in writing, verbal, and listening
  • Able to build relationships with customers mainly via phone on a day-to-day basis
  • Client-centered approach
  • Good organizational and time management skills
  • A preference to work under pressure in a fast-moving environment
  • Focus on details
  • Good administration skills
  • A good team player but also competitive where needed
  • A growth mindset and sales skills
  • Approachable for internal and external customers


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