Dutch Customer Support Specialist for a Multinational Gaming Brand

2 semanas atrás


Portugal Sitel Corp. Tempo inteiro

Job Title: Dutch Customer Support Specialist for a Multinational Gaming Brand



About the Role:



We are seeking a highly skilled and experienced Dutch Customer Support Specialist to join our team at Sitel Corp. as a Dutch Customer Support Specialist for a multinational gaming brand.



Key Responsibilities:





  • Respond efficiently and effectively to all customers' enquiries within given timescales

  • Develop and maintain a full technical knowledge of the client's products and services

  • Deal with all correspondence as requested/required

  • Accurately log all calls and in line with procedures

  • Responsibly maintain and update all job-related administrative forms

  • Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff



Requirements:





  • Proficient level of Dutch (C1)

  • Intermediate level of English (B1)

  • Previous experience in Customer Service preferred

  • Impeccable communication skills

  • A calm, cool and level-headed attitude in every situation

  • Excellent self-organizing skills

  • A proactive approach and willingness to work on own initiative

  • Ability to work under pressure, in order to achieve deadlines and KPI's

  • Ability to adapt to a continuously changing environment and procedures

  • Knowledge of Microsoft Office Pack (Word, Excel)

  • Must hold EU citizenship or valid work permit

  • Be a local candidate or willing to relocate to Portugal



Benefits:





  • Signing bonus

  • Relocation package

  • Competitive wages

  • Paid professional training

  • Employee discounts

  • Private healthcare & dental insurance (after six months of employment)

  • Growth opportunities through various development programs

  • Fun and engaging company-wide initiatives, including our EverBetter wellness program

  • Job stability

  • Life-long skills and experience

  • Excellent work culture



About Sitel Corp.:



We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.



Apply Today:



#J-18808-Ljbffr



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