European Communications Expert

2 semanas atrás

Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro
Emea Public Relations Manager Job Description

At Zendesk, we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building products rooted in the belief that behind every interaction is an opportunity to make a human connection.

We're seeking a passionate and experienced EMEA Public Relations Manager with a focus on the German market. The PR Manager will be based in Lisbon, as part of our Global Communications Team, and report directly to the EMEA Communications Director. In this role, you'll execute our PR strategy in Germany, driving media relations, press events, and creating compelling content like media alerts, bylines, and comments to position Zendesk as a leader in AI-powered CX.

To succeed, you'll need fluency in German, which is required to perform daily activities. As a communications talent with strong media relations skills, creativity, and a good understanding of the EMEA media landscape, you'll thrive in an international fast-growing environment.

Key Responsibilities:

  • Develop and implement PR strategies: Create and execute effective public relations campaigns that align with the global communications strategy, focusing on the German market.
  • Media relations: Build and maintain strong relationships with key German media outlets, journalists, and influencers to secure media coverage in top-tier publications.
  • Press releases and content creation: Write, edit, and distribute press releases, articles, and other PR content that communicate our brand messages effectively.
  • Media event management: Organize and manage press interviews, media briefings, and other events to generate positive publicity.
  • Social media engagement: Collaborate with the social media team to amplify PR campaigns.
  • Monitoring and reporting: Track media coverage, analyze PR campaign effectiveness, and provide regular reports to management.
  • Agency management: Liaise with PR agencies, if applicable, to coordinate efforts and ensure consistent messaging and successful campaign execution.

What You Bring to the Role:

  • You must have extensive experience in external communications, corporate communications, or a related field.
  • Fluency in German is required (native or Business Advanced level).
  • Fluency in English (Written and Spoken).
  • Strong writing and editing skills, with the ability to craft compelling narratives and messages.
  • Excellent interpersonal and communication skills, with the ability to build and maintain media relationships.

Benefits:

Our hybrid model allows you to work remotely for part of the week while connecting with your team in our local office in Lisbon. This role requires attendance at the local office for part of the week. The specific in-office schedule will be determined by the hiring manager.

We believe in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, connect, collaborate, and learn while giving our people flexibility to work remotely.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, and inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

Estimated Salary: €60,000 - €80,000 per year, depending on experience.

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