Healthcare Support Specialist
Há 1 mês
Job Overview:
We are seeking a skilled Healthcare Support Specialist to join our team at Airbus. As a key member of our Global Business Services (GBS) team, you will provide exceptional customer support to our clients and internal stakeholders.
Key Responsibilities:
- Manage and maintain our help desk software to ensure seamless customer support.
- Perform basic troubleshooting and root cause analysis to resolve customer issues.
- Stay up-to-date with product updates and be able to explain key features to customers.
- Research customer inquiries and provide accurate information from available resources.
- Direct customers to relevant user guides and support resources when necessary.
- Delegate complex issues to second-level support teams.
Requirements:
- Fluent English language skills.
- 1-3 years of experience in customer support or a related field.
- Strong customer orientation and communication skills.
- Knowledge of EHS regulations and compliance.
- Ability to work in a structured environment and as part of a team.
- French, Spanish, or German language skills are a plus.
What We Offer:
- Diverse career opportunities within Airbus European core countries or globally.
- A hybrid working model that balances onsite and offsite work.
- A modern office with easy access to public transportation.
- A motivated and fun team to collaborate with.
- An engaging onboarding experience.
This role requires a commitment to integrity and compliance, as the foundation for Airbus' success and reputation.
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