Customer Support Specialist for Multilingual Client

4 semanas atrás


Lisboa, Lisboa, Portugal Cpm International Tempo inteiro

Who we are

Cpm International is a global company with a presence in over 30 countries, offering multilingual support tailored to diverse markets. Our focus lies on customer service, sales, and technical solutions for clients worldwide.

We celebrate diversity and welcome everyone. Our inclusive workplace fosters growth and empowers individuals to bring their unique perspectives to work.

Our client is a well-established brand trusted by consumers globally, providing hygiene, health, and nutrition products. As a Customer Support Agent, you will handle customer inquiries via telephone, email, chat, and social media, striving for first-contact resolution.

We value:

  • We Care: Passionate about delivering high-quality consumer service, aiming to exceed targets.
  • We're Curious: Proactive problem-solving and a can-do attitude drive our approach.
  • We Achieve Together: Strong teamwork ethic contributes to personal and team success.

Your responsibilities will include:

  • Collaborating with consumers to resolve queries in a professional manner.
  • Analyzing customer problems and offering individual solutions.
  • Omnichannel service delivery via telephone, email, chat, and social media.
  • Developing a sound understanding of the client's products and services.

Requirements:

  • Fluent Turkish with exceptional grammar and spelling skills.
  • High level of English (written and spoken).
  • Genuine passion for delivering outstanding customer service.
  • Able to deal with sensitive calls with empathy.

Benefits:

  • Start date: October.
  • Temporary contract (3 months) with 1-month probation period.
  • Full-time position (39 hours/week).
  • Holidays: 24 calendar holidays per year.
  • Incentives: Top performance incentives.
  • Training: 2 weeks of full-time training in the office.
  • Office location: Barcelona.

Additional benefits include best-in-class people engagement activities, ongoing training, an Employee Assistance Program, and access to LinkedIn training and courses. The estimated salary for this role is approximately €17,537.76 per year.



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