West Europe Operations Director
2 semanas atrás
About Indie Campers
Indie Campers is a leading campervan marketplace that aims to make road trips accessible to everyone. With its customer-centric approach and digital platform, the company has developed a strong booking experience and high-quality road trips at affordable prices.
Our Mission
We are committed to delivering exceptional experiences to our customers through our expanding array of road trip possibilities. From short-term RV rentals to long-term campervan subscriptions, we offer flexible solutions to meet diverse needs. Our mission is to connect travelers with unforgettable experiences, fostering a sense of community and adventure.
The Role
As the West Europe Operations Director, you will be responsible for leading our regional team in executing operational processes and managing local depots. You will oversee daily operations to drive results on fleet availability, customer satisfaction, and operational efficiency. Your role involves ensuring high standards for our operations and effectively implementing central procedural guidelines.
Key Responsibilities
You will:
- Lead and supervise the regional team and local teams in your region
- Oversee day-to-day regional operations execution and actively manage the team to achieve results defined for the region regarding fleet availability, customer satisfaction, and operational efficiency
- Guarantee that the customer is first and address all customer feedback with utmost importance
- Coordinate with central teams to ensure processes are well defined and adapted to the regions
- Lead, coordinate, and deliver any projects related to operational expansion within your region
Requirements
To be successful in this role, you will need:
- A background in business management, engineering, or similar education
- At least 10 years of total relevant experience
- Experience in strategic consulting or finance-related positions is a plus
- More than 3 years of proven experience in managing operational teams with P&L ownership and direct control over operational financial performance
- A proven track record in establishing operational standards and developing structured operations
- A proven track record in leading, managing, and developing high-performing teams
- The capacity to effectively communicate with all levels of the organisation
- Thrives under pressure and is able to coordinate the efforts of big teams
- An organized, analytical, and results-oriented mindset
- Fluency in English
Salary Information
Based on industry standards and location, the estimated salary for this position is €120,000 - €150,000 per year. This figure may vary depending on qualifications and experience.
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