Senior Technical Service Technician
Há 2 dias
**Decskill Overview**
We are a dynamic and inclusive organization that operates across multiple regions, offering a wide range of services and solutions to our clients. At Decskill, we prioritize the growth and development of our people, investing in their skills and well-being to drive success.
**Job Title: IT Helpdesk Senior Technician**
This position requires a highly skilled and experienced IT professional to provide advanced technical support as the escalation point for Level 1 and Level 2 support teams. The successful candidate will have a deep understanding of IT systems, networks, and cloud platforms, as well as excellent communication and problem-solving skills.
**Responsibilities**
The IT Helpdesk Senior Technician will be responsible for:
- Providing advanced technical support to end-users, resolving complex IT issues and ensuring rapid response to incidents and service requests.
- Conducting routine maintenance of systems, including updates, patches, and backups, to ensure compliance with organizational standards.
- Offering user support and training, providing hands-on guidance on IT tools and resources and delivering training sessions to empower employees to work more efficiently with technology.
- Mentoring junior helpdesk technicians, promoting a culture of continuous learning and leading by example in customer service, technical expertise, and adherence to IT processes.
- Collaborating with IT management in planning and executing technology-related projects, including system upgrades, migrations, and new deployments.
**Requirements**
To be considered for this role, you must possess:
- At least 5 years of professional experience in IT support roles, with a minimum of 2 years in a senior-level or advanced technician capacity.
- Deep knowledge of operating systems (Windows, macOS, Linux), networking concepts, and enterprise-level ITSM platforms.
- Hands-on experience with cloud platforms (Microsoft 365, Azure, AWS, Google Workspace) and virtualization technologies (VMware, Hyper-V, VirtualBox).
- Experience with peripherals (printers, scanners, VoIP devices) and hardware diagnostics.
- Working knowledge of endpoint protection tools and security compliance frameworks (GDPR, ISO 27001, PCI DSS).
- Relevant IT certifications (CompTIA, Microsoft, Cisco, ITIL Foundation).
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