IT Senior Technician Position

Há 3 dias


Lisboa, Lisboa, Portugal Decskill Tempo inteiro
About the Role

Decskill is seeking a highly skilled IT Senior Technician to join our team. As a key member of our technical support team, you will be responsible for providing advanced technical support to our clients and internal stakeholders.

Key Responsibilities
  • Act as the escalation point for Level 1 and Level 2 support teams, providing advanced troubleshooting and resolution for complex IT issues.
  • Diagnose and resolve hardware malfunctions, software conflicts, and network-related problems across diverse systems and devices.
  • Conduct routine maintenance of systems, including updates, patches, and backups, to ensure compliance with organizational standards.
  • Provide hands-on support to end users, resolving technical issues and offering guidance on IT tools and resources.
Requirements
  • At least 5 years of professional experience in IT support roles, with a minimum of 2 years in a senior-level or advanced technician capacity.
  • Deep knowledge of operating systems, including Windows (10, 11, and Server versions) and macOS (latest versions).
  • Strong understanding of networking concepts, including LAN/WAN configurations, DHCP, DNS, VPNs, VLANs.


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