It Helpdesk Senior Technician

1 semana atrás


Lisboa, Lisboa, Portugal Decskill Tempo inteiro

.Decskill, founded in 2014 as an IT Consulting Company, places paramount importance on its greatest asset: its people.
Our main mission is to deliver value through knowledge and talent, and we achieve this by fostering a culture of excellence and investing in the development and well-being of our people.
With over 600 dedicated professionals and offices in Lisbon, Porto, Madrid, and Luxembourg, Decskill operates across three core areas:DECSKILL TALENT: We believe that our people are key to our success.Through Decskill Talent, we empower our team to embrace the digital transformation challenges of our clients.
We collaborate with clients to drive innovation, ensuring project success and business growth.DECSKILL BOOST: Equipping our team with the latest tools and methodologies, we optimize Time-to-Market and deliver innovative solutions exceeding client expectations.DECSKILL CONNECT: Our team collaborates closely with clients to implement and manage IT infrastructures that generate long-term value.At Decskill, we believe that by nurturing and empowering our people to confront the challenges of digital transformation, we create value not only for our clients but also for our entire ecosystem, fostering a digital community dedicated to growth and progress.We are looking for a IT Helpdesk Senior Technician to join us for a project based in Carcavelos.Responsibilities:1.Advanced Technical Support:oAct as the escalation point for Level 1 and Level 2 support teams, providing advanced troubleshooting and resolution for complex IT issues.oDiagnose and resolve hardware malfunctions, software conflicts, and network related problems across diverse systems and devices.oEnsure rapid response to incidents and service requests, minimizing downtime and disruptions.2.System Maintenance:oConduct routine maintenance of systems, including updates, patches, and backups, to ensure compliance with organizational standards.oManage and troubleshoot endpoint devices, such as desktops, laptops, printers, and mobile devices.3.User Support and Training:oProvide hands-on support to end users, resolving technical issues and offering guidance on IT tools and resources.oDeliver training sessions and create user-friendly documentation to empower employees to work more efficiently with technology.4.Mentorship and Team Leadership:oMentor junior helpdesk technicians, offering guidance on complex issues and fostering a culture of continuous learning.oLead by example in customer service, technical expertise, and adherence to IT processes.5.IT Project Participation:oSupport ITmanagement in planningand executing technology-related projects, including system upgrades, migrations, and new deployments.oParticipate in evaluating, testing, and recommending new software, tools, or technologies to enhance IT operations.oCollaborate with vendors and external service providers to resolve escalated issues and ensure service delivery aligns with organizational needs.6



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