Beauty Consultant

Há 18 horas


Lisboa, Lisboa, Portugal Teleperformance Tempo inteiro

Are you passionate about beauty and customer service? We are seeking a skilled Customer Care representative to join our team at Teleperformance Portugal. As a Beauty Consultant, you will be responsible for providing exceptional service to our clients, showcasing your expertise in beauty products and fostering strong relationships with customers.

About the Role

As a key member of our team, you will be handling incoming calls, emails, live chats, and social media inquiries from customers worldwide. Your primary objective will be to deliver outstanding service, resolve issues efficiently, and promote our client's brands effectively.

Key Responsibilities:
  • Provide personalized advice and product recommendations to customers
  • Answer questions and address concerns related to beauty products
  • Communicate with customers through various channels, including phone, email, live chat, and social media
  • Upsell and cross-sell products to enhance the customer experience
  • Resolve technical queries and place orders as needed
Requirements:
  • Fluent written and verbal communication skills in French
  • Good level of written and verbal communication skills in English (B2 minimum)
  • Excellent communication and social intelligence skills, with empathy, self-awareness, and cultural sensitivity
  • Previous call center experience in sales and/or customer service capacity
  • Aptitude for problem-solving and ability to adapt continuously
What You'll Get:
  • International career opportunities in a multicultural environment
  • Investment in training and personal development
  • Good references for future career advancement
  • Leadership opportunities and challenging work
  • Complimentary return flights to your home country (within Europe)
  • Health insurance since day one

In this role, you'll have the chance to grow professionally, develop new skills, and become an expert in the beauty industry. If you're passionate about delivering exceptional customer service and promoting luxury brands, we want to hear from you Estimated salary: €25,000-€35,000 per annum.



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