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Customer Experience Leader

1 semana atrás

Lisboa, Lisboa, Portugal Phiture Tempo inteiro

Key Responsibilities

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We're seeking a Product Owner who can orchestrate the Customer Needs, Business Purpose, and Technological Feasibility to drive business growth and deliver exceptional Customer Experiences.

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Key responsibilities include:

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  • Gathering data through Service Design and UX teams to inform product development;\
  • Crafting the Product Roadmap to outline strategy, priorities, and timeline;\
  • Defining approaches for product roadblocks with problem-solving skills;\
  • Prioritizing product releases based on revenue, success rate, and customer needs;\
  • Analyzing market trends to envision customer needs;\
  • Managing the Product Backlog with log of evolution, features, and roadblocks;\
  • Correcting product failures by understanding underperformance and coordinating improvement;\
  • Handling cross-departmental communication for alignment among stakeholders;\
  • Ensuring tight product launch timeframes and managing Agile projects;\
  • Working with Digital Software Vendors for required information or solutions.\
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Requirements

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We require a highly motivated individual with excellent problem-solving skills, prioritization abilities, and effective communication skills.

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A strong analytical mindset, people management skills, and a passion for delivering results in a dynamic organization are essential.

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This role involves a wide range of responsibilities and requires a commitment to seeking out new ways to make a difference.