IT Support Specialist with Multilingual Skills

Há 18 horas


Lisboa, Lisboa, Portugal Adecco Prestação De Serviços, Lda Tempo inteiro
About the Job

We are seeking a highly skilled IT Service Desk Technician to join our team at Adecco Prestação De Serviços, Lda. As a key member of our support team, you will provide excellent technical assistance to our clients via various communication channels.

Key Responsibilities

Tier 1 Technical Support: You will diagnose and resolve basic technical hardware and software issues, advising customers on the best course of action and providing accurate information about our IT products and services.

Customer Service: You will maintain the highest level of customer service, ensuring that all interactions are professional and courteous. This includes working with internal stakeholders to create effective training content.

Requirements

To be successful in this role, you will need:

  • A high level of proficiency in Spanish, English, and Portuguese (minimum B2 level)
  • 1 year of experience in a helpdesk environment (highly valued)
  • Strong customer support skills, including excellent written and verbal communication skills
  • Problem-solving ability to diagnose and resolve basic technical issues
  • Eagerness to learn and flexibility to multi-task
  • Attention to detail and follow-through
  • Ability to work rotating shifts, including nights and weekends
What We Offer

We offer a competitive salary range of 16K€-19K€ per year, which includes all necessary allowances and benefits. Our remote work policy allows for 50% office time and 50% remote work, giving you the flexibility to balance your work and personal life.

Benefits: 24x7 contract, rotating weekly shifts, and the opportunity to work with a dynamic and diverse team.

Why Join Us? At Adecco Prestação De Serviços, Lda, we believe in talent without labels and are committed to promoting diversity, inclusion, and equity in the workplace. We are an equal opportunities employer and welcome applications from all qualified candidates.


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