Customer Support Specialist with Multilingual Skills

Há 7 dias


Lisboa, Lisboa, Portugal Job Squad Tempo inteiro

We are a multilingual recruitment company based in Copenhagen, Denmark, and Sliema, Malta.

Our mission is to help people find great jobs abroad and feel safe in their transition to a new country.

The Role

Your daily tasks will include:

  • Providing general and technical support to customers who use our paid products;
  • Escalating complex problems according to defined procedures;
  • Managing policies, safety, and copyright issues;
  • Troubleshooting various problems, such as video playback issues, account bugs, and membership issues;
  • Supporting monetization efforts, including helping clients make money and optimize their channels;
  • Staying up-to-date with client policies and guidelines;
  • Assisting with account and settings issues, including resolving content ID and rights management issues.
Ideal Profile

We are looking for a candidate who speaks and writes Polish at a native level and has fluent English skills (B2).

Candidates should have at least 12 months of customer support experience within a contact center and be familiar with BPO KPIs: C-SAT, NPS, and SLAs.

A good understanding of computer handling skills and excellent problem-solving abilities are also required.

We value strong communication and negotiation skills, as well as a service-oriented, professional, and thorough approach.

What's on Offer?

Our benefits package includes:

  • Health insurance and life insurance;
  • A relocation package with up to 2000 euros refund, assistance with accommodation, support in obtaining a Portuguese tax number, and a residence permit;
  • A meal allowance of 7.63 € per day of work, paid in 11 instances on a meal card;
  • Performance bonuses;
  • Development opportunities, including moving to another project, team leader, quality analyst, or HR department;
  • Social events.

An estimated annual salary for this position is around 35,000-40,000 €, depending on location and experience.



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