Senior Social Media Team Manager

Há 1 mês


Lisboa, Lisboa, Portugal Teleperformance Tempo inteiro

Job Title: Team Leader For Social Media – Turkish Speaker

About the Role:

We are seeking a highly motivated and experienced Team Leader to join our Social Media team. As a Team Leader, you will be responsible for guiding, coaching and motivating a team that is focused on delivering exceptional customer service on social media.

Key Responsibilities:

  • Lead a team of customer service representatives to achieve exceptional customer satisfaction and service level agreements.
  • Develop and implement effective strategies to improve customer engagement and retention.
  • Collaborate with cross-functional teams to ensure seamless execution of social media campaigns.
  • Monitor and analyze social media metrics to inform business decisions.

Requirements:

  • Proven experience in leading teams and managing customer service operations.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Fluency in Turkish language.

What We Offer:

Teleperformance offers a competitive salary and benefits package, as well as opportunities for career growth and professional development.



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