Senior Social Media Team Manager
Há 1 mês
Job Title: Team Leader For Social Media – Turkish Speaker
About the Role:
We are seeking a highly motivated and experienced Team Leader to join our Social Media team. As a Team Leader, you will be responsible for guiding, coaching and motivating a team that is focused on delivering exceptional customer service on social media.
Key Responsibilities:
- Lead a team of customer service representatives to achieve exceptional customer satisfaction and service level agreements.
- Develop and implement effective strategies to improve customer engagement and retention.
- Collaborate with cross-functional teams to ensure seamless execution of social media campaigns.
- Monitor and analyze social media metrics to inform business decisions.
Requirements:
- Proven experience in leading teams and managing customer service operations.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Fluency in Turkish language.
What We Offer:
Teleperformance offers a competitive salary and benefits package, as well as opportunities for career growth and professional development.
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