Technical Support Agent for Smart Home Devices
Há 7 dias
Company Overview
Tn Portugal is an international Customer Experience Specialist with a global presence and over 50,000 employees. We work alongside well-known brands and are committed to providing exceptional customer service.
Job Description
We are seeking a Technical Support Agent to provide support to customers by responding to inbound requests and documenting relevant case information. As a Technical Support Agent, you will assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/social media channels. You will adapt the brand's voice and tone for interactions on both private and public channels, ensuring excellent customer satisfaction by responding in an appropriate and friendly manner.
You will work in a multicultural team environment alongside a diverse team, where you will be motivated and committed to your work. You will be a team player and willing to work with many other nationalities.
Required Skills and Qualifications
To succeed in this role, you should have good communication skills, be proactive, and a team player. You are a native Danish speaker with a good level of English. Previous experience in Customer Service or Technical Customer Support is a plus.
Sales/Commercial background is a plus, but not required. We are looking for someone who is customer service-oriented, has good communication skills, and is a team player.
Benefits
We offer a permanent contract with a 3-month trial period. Our working hours are Monday to Friday, 8 am to 5 pm. You will receive a competitive salary of €1,500 gross/month (paid 14x) + up to €120/month performance bonus (paid 12 times) + meal vouchers of €7.23/workday.
If you live outside Portugal, we will reimburse your initial flight ticket after 6 months within the company. You will also receive an apartment room with rent of €280 for 12 months (discounted directly from your payslip).
We offer fully paid training, professional development, and career evolution. You will have the opportunity to collaborate with some of the biggest brands in the industry and work in a multicultural and international environment.
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