Italian-English Customer Service Representative

3 semanas atrás


Lisboa, Lisboa, Portugal Ttec Tempo inteiro

About the Role

We're seeking a talented Italian-English Customer Service Representative to join our hybrid team in Sofia, Bulgaria. As a key member of our customer experience team, you'll be responsible for delivering exceptional service to our clients through various communication channels.

Key Responsibilities

  • Answer incoming communications from customers in a timely and professional manner
  • Connect and resolve order-related issues with customers using both written communication and voice channels
  • Stay up to date with the latest technology and processes to ensure seamless customer experiences

Requirements

  • 6 months or more of related customer service experience in retail, contact center, customer electronics, or similar fields
  • Effective written communication skills, including grammar and spelling in Italian-English
  • Ability to work in a team setting and act as one
  • Desire to help solve issues, come up with solutions, and keep organized in your work

What We Offer

  • Leadership who are supportive of your career and professional development
  • An inclusive culture and community-minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values, experiential training, and access to 1000s of free training and development courses
  • Competitive compensation package, performance bonus opportunities, and benefits

About TTEC

TTEC is a global company that helps businesses build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. We're proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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