Customer Service Representative
4 semanas atrás
About FedEx
FedEx is a global leader in logistics and transportation, connecting over 220 countries and territories. We're a diverse team of 530,000 strong, united by our passion for delivering exceptional service.
Job Summary
We're seeking a Premier Customer Care Representative to join our frontline team. As a key point of contact for our larger customers, you'll build loyalty and trust through proactive customer care, providing accurate information and guidance via voice, chat, or email.
Key Responsibilities
- Proactively provide exceptional customer care, resolving service-related issues and identifying optimal long-term solutions.
- Accurately and timely enter information into our systems and produce standard reports for customers and leadership.
- Identify new opportunities to grow business with customers and work collaboratively with other teams to deliver outstanding customer experiences.
Requirements
- Experience in customer service roles, with selling experience a plus.
- Excellent communication skills and computer literacy.
- Commercial awareness and problem-solving mindset to find the best solution for customers.
- Positive attitude and ability to work under pressure.
- Confidence, empathy, and friendliness to offer excellent customer experiences.
What We Offer
- Attractive compensation package.
- Training and on-the-job learning opportunities.
- Extensive learning resources to develop skills and knowledge.
- Tuition Assistance Program (applicable for FedEx positions with a permanent contract).
- Employee Assistance Program for you and your family in difficult life situations.
- Employee reduced-rate shipping.
- Great career opportunities.
Join Our Community
Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we're ready to invest in your development. Join FedEx.
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