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Renewal and Retention Manager
1 semana atrás
About Us: PagerDuty is a global leader in digital operations management. Our Operations Cloud revolutionizes how critical work gets done, powering the agility that drives digital transformation.
The Job: As a Renewal and Retention Manager, you will play a key role in maintaining and expanding customer relationships in a fast-paced, high-growth environment.
Responsibilities:
- Collaborate closely with internal teams, including Customer Success, Sales, and Operations, to drive customer adoption and mitigate churn risks.
- Maintain accurate customer and renewal data in Salesforce, tracking renewal pipeline, forecasts, and key customer contacts.
Requirements:
- Experience managing customer relationships and executing strategies to increase retention and revenue.
- Ability to identify risks and work collaboratively on mitigation strategies to ensure customer retention.
- Knowledge of IT operations, IT development organizations, and related tools.
About Us: At PagerDuty, we strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.
