Network Support Specialist

4 semanas atrás


Lisboa, Lisboa, Portugal Toptalent Tempo inteiro
Job Title: Network Support Agent

Location: Onsite in Lisbon, Portugal

Job Summary:

We are seeking a highly skilled Network Support Agent to join our team at Toptalent. As a Network Support Agent, you will be responsible for providing technical support and assistance to our customers, ensuring that their network infrastructure is running smoothly and efficiently.

Key Responsibilities:
  • Review Telco Access and Circuit orders by performing network checks and site readiness to ensure provisioning of orders is in line with customer requirements
  • Perform and document all checks and component testing to determine completeness and accuracy of all information
  • Perform tasks and activities to ensure on-time request through to local Telco Access providers
  • Manage and resolve all Third-Party Access Provider related activities, milestones, and escalations
  • Coordinate with Local Field Technicians, 3rd Party Vendors, and Local Telco Access providers in performing standard testing, installation, and activations of local circuits and porting of telephone numbers in systems and troubleshooting of connectivity
Requirements:
  • Minimum 1 year of experience in an International Telecoms environment
  • Good command of Dutch and English (C1)
  • Basic knowledge of Networking Infrastructure - Hubs, Switches, Routers (mainly Layer 1 & 2 devices)
  • Excellent computer system proficiency skills with working and navigating across multiple applications
Benefits:
  • Permanent contract
  • Competitive salary
  • Private health and life insurance from day one in the company
  • Working hours: Monday to Friday
  • On-site work module
  • Meal allowance on card/voucher


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