Operations Manager for European Markets

1 semana atrás


Lisboa, Lisboa, Portugal Emma – The Sleep Company Tempo inteiro

Job Summary

We are seeking a seasoned Operations Manager to lead our Offline Operations & Customer Service team in Europe, ensuring seamless execution across multiple markets. This is a fantastic opportunity for a skilled leader to drive process improvements and enhance operational efficiency.

About the Role

  • Lead and grow the Offline Operations & Customer Service team for Europe, driving improvements across all teams.
  • Monitor and assess offline operations and service performance, implementing quality improvements and developing further services.
  • Analyze contact center metrics to inform strategic decisions and drive business growth.
  • Develop and maintain strong relationships with external stakeholders, including contact centers.

About You

  • You have significant experience in managing retail operations, ideally within e-commerce, logistics, or a dynamic environment.
  • You possess excellent leadership skills, with the ability to mentor and develop team leads while driving a high-performance culture.
  • You are highly analytical, skilled in monitoring key performance metrics and driving process improvements.
  • You excel at managing external stakeholders and building productive relationships to improve service standards.

What We Offer

A competitive salary of approximately $120,000 per annum, reflecting your exceptional skills and experience. In addition, you will receive a comprehensive benefits package, opportunities for professional growth, and the chance to work on exciting projects with a talented international team.

How to Succeed

To be successful in this role, you must be proactive, hands-on, and thrive in solving complex operational challenges by implementing creative solutions. You should be fluent in English, and additional language skills (such as German, Portuguese, or Spanish) would be a strong asset.



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