Customer Service Representative

2 semanas atrás

Lisboa, Lisboa, Portugal Expedia Group Tempo inteiro

Key Responsibilities:

Resolve customer inquiries efficiently through various channels, ensuring minimal customer effort.

Utilize data analysis to address complex issues promptly and effectively.

Proactively engage with customers to ensure thorough issue resolution and enhance future interactions.

Communicate professionally and empathetically, adapting your style to meet the diverse needs of our customers.

Collaborate with internal teams to escalate and resolve issues impacting customer satisfaction.

Manage multiple tasks with precision and meet deadlines consistently.

Requirements:

6-12 months of proven customer service experience, ideally in a fast-paced environment.

Fluent in both English and Dutch with excellent verbal and written communication skills.

Associate's degree or equivalent professional experience preferred.

Proficient in customer care management software and Microsoft Office programs.

Why Choose Expedia Group:

Opportunity to grow within a global organization at the forefront of travel technology.

Competitive compensation and comprehensive benefits package.

Impactful work that directly contributes to enhancing customer experiences worldwide.

Competitive benefits package (5 weeks of vacation, private health care, paid public transport, meal voucher, multi-sport card, Travel & Wellness reimbursement, Wellbeing Hub...)

Hybrid work.

International, multilingual environment.

Engagement activities to socialize and help the local community (team buildings, department meetings, charitable volunteering opportunities).

Relocation lump sum is offered to successful candidate.

Open to Part Time Work.

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