Operational Efficiency Specialist

Há 6 dias


Lisboa, Lisboa, Portugal Onfido Ltd (UK) Tempo inteiro

We are seeking a skilled Operational Efficiency Specialist to join our team at Onfido Ltd (UK) in the UK.

The successful candidate will have a keen eye for details, strong analytical skills, and experience in handling identification documents. They will work closely with our Data Analysts, Engineering, and Product teams to test tooling, provide feedback, and create documentation on processes.

This is a unique opportunity to join a market-leading organisation enabling millions of people to access services online. As a Document Operations Coordinator, you will be involved in ensuring that we can continue scaling our document supporting process. This involves managing the lifecycle of new documents through our innovative ML-systems, identifying gaps in our tooling, and providing feedback to Product and Engineering.

We offer a competitive salary of £45,000 - £55,000 per annum, depending on experience, plus a range of benefits including comprehensive training and development opportunities, flexible working arrangements, and a supportive team environment.

In this role, you will be responsible for analysing performance metrics of documents at various stages of their lifecycle and their impact to KPIs, providing approaches to enhance performances where applicable. You will also manage the backlogs of tasks to ensure a smooth delivery across multiple teams, create, maintain, and communicate standard operating procedures, and provide second-line support for document verification performance inquiries.

We encourage people from all backgrounds, cultures, and skill levels to apply. We are looking for individuals who are passionate, eager to learn, and willing to grow with our organisation.

About Onfido:

Onfido is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. We enable organisations to safeguard their operations, evolve without compromise, and protect their interactions in an interconnected world – so they can transform their businesses with confidence. Onfido supports customers in 150+ countries and works with a global partner network, we are trusted by the world's most trusted organisations.



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