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Alter Solutions Portugal is a leading IT consultancy company, part of the Alter Solutions Group. Our nearshore IT center in Portugal offers specialized professionals integrated into projects with globally renowned clients.
Job DescriptionWe are seeking an experienced IT Support Specialist to join our team and provide 2nd line technical support, handling escalated incidents from 1st line support.
Main Responsibilities:- Troubleshoot and resolve complex technical issues related to hardware, software, networks, and applications
- Diagnose system errors, identify root causes, and implement solutions to prevent reoccurrence
- Manage and maintain IT systems, ensuring optimal performance and availability
- Collaborate with internal teams to resolve more complex technical challenges
The ideal candidate will have professional experience in functional analysis or systems development/implementation roles, proficiency in English, and excellent learning ability, organization, autonomy, and dynamism.
BenefitsAs a valued member of our team, you can expect a competitive salary ranging from €35,000 to €55,000 per annum, depending on your qualifications and experience. Additionally, you will have the opportunity to work with a diverse range of clients and technologies, develop your skills and expertise, and be part of a dynamic and collaborative work environment.
