Marketplace Senior Manager
2 semanas atrás
Indie Campers is seeking a seasoned Senior Marketplace Manager to lead our 3P business unit, a critical component of our business model. As a key member of our Lisbon HQ Office, you will be responsible for overseeing and optimizing our marketplace to meet the needs of our customers and partners while driving growth and improving operational efficiency.
Key Responsibilities:- Develop and oversee the day-to-day operations of 3P Rental, ensuring smooth performance, prompt issue resolution, and process optimization for efficiency.
- Take responsibility for all KPIs, including GMV, customer satisfaction, and operational efficiency, aligning them with short-term and long-term business objectives in collaboration with the management team.
- Design and implement business strategies, products, and procedures to improve 3P usability and customer satisfaction, working closely with Product & Engineering.
- Build and manage key partnerships with service providers, ensuring strong relationships that drive mutual success, improve user experience, and grow our product ancillary offerings.
- Oversee marketplace operations, maintaining high standards of quality and efficiency for both our partners and customers.
- 5+ years of experience in managing online marketplaces, e-commerce platforms, or digital products, with a proven record of driving growth and operational efficiency.
- Strong analytical skills with the ability to use data to inform decisions and optimize marketplace performance.
- Deep understanding of customer needs and the ability to deliver exceptional user experiences.
- Excellent communication and negotiation skills, with the ability to manage relationships with internal and external stakeholders effectively.
- Proven experience in leading and developing teams, with a focus on fostering innovation and collaboration.
What We Offer: A dynamic and innovative work environment, opportunities for professional growth and development, and a competitive compensation package.
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