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Marketplace Delivery Manager

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Lisboa, Lisboa, Portugal Localizationacademy Tempo inteiro
Job Title: Marketplace Delivery Manager

Localizationacademy is seeking a highly skilled Marketplace Delivery Manager to join our team. As a key member of our localization operations team, you will be responsible for onboarding customers to our marketplace model and technologies, overseeing and optimizing our lights-off service delivery operations, and ensuring our SLAs for quality and on-time delivery are met.

Key Responsibilities:
  • Work with Account Managers, Account Executives, Solutions Architects, and Support teams to onboard customers to Smartcat
  • Ensure that Marketplace translations are delivered at the highest quality and on time, including sourcing the right suppliers for specific accounts to the Smartcat Marketplace
  • Maintain open communication with Marketplace translators
  • Oversee project progress
  • Communicate with clients, as required, to perform onboarding tasks and ensure quality and on-time delivery
Requirements:
  • 5+ years experience in a translation project management or localization management role
  • Certification in project management, such as PMP (Project Management Professional), is a plus
  • Strong knowledge and understanding of language and localization processes and tools
  • Proficiency in project management methodologies, tools, and techniques
  • Demonstrated experience in planning, organizing, and managing projects, including scope definition, resource allocation, risk management, and project tracking
  • Fluent level English language skills (additional language skills are desirable)
  • Solution-oriented and growth mindset and can-do attitude
  • Experience working with remote teams
  • Excellent communication and stakeholder management skills to interact with colleagues, customers, and partners
  • Excellent attention to detail and desire to understand customer's needs
  • Experience working in a highly dynamic startup environment, where you can make big things happen by turning thoughts into action
  • Integrity and full commitment
  • Openness to constructive feedback and the opinions and ideas of others
  • Easy-going personality, high tolerance to cultural differences