Platform Support Specialist

Há 5 dias


Lisboa, Lisboa, Portugal Neotalent Conclusion Tempo inteiro

We are seeking a skilled Application Support Analyst to join our team at a renowned company in the insurance sector. This client is recognized for its solidity and innovation, driven by cutting-edge technology and high-performance teams.

Key Responsibilities

The selected candidate will be responsible for providing support for an internal platform, acting as a point of contact to resolve tickets and monitor errors on the platform, ensuring it is working properly. This is an exciting opportunity for someone who enjoys working in a hybrid environment.

Main Tasks
  1. Collaborate with the central team to respond to requests from entities, such as issuing invoices or providing technical support.
  2. Monitor errors, report issues to entities, and ensure everything is integrated and functional within the platform.
  3. Develop and maintain platform-related documentation, including user guides (e.g. steps to create a user).
  4. Design and deliver training and workshops for internal entities, promoting efficient use of the platform.
  5. Conduct thorough testing related to the different components of the platform, ensuring its quality and functionality.
  6. Establish and maintain regular contact with internal entities to understand needs and resolve issues.
About Our Company

We are Neotalent Conclusion, a leading Iberian specialist in Information Technology and Engineering services. With over 25 years of solid experience, we have established our presence in key locations, including Lisbon, Porto, and Madrid. We currently have more than 950 professionals in various areas.



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