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Customer Support Specialist

1 semana atrás


Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

Company Overview

TN Portugal is a global leader in the BPO industry, providing innovative solutions and technology to support operational needs for clients. With 170,000 employees across the globe, you will be part of a team behind the best experiences for +750 leading and digital-first brands.

Job Description

We are seeking a Customer Support Specialist to join our dynamic team in mainland Portugal. As a Customer Support Specialist, you will ensure excellent customer satisfaction by addressing inquiries, resolving issues, and providing technical assistance in an appropriate and friendly manner.

Responsibilities:

  • Ensure excellent customer satisfaction through effective communication and issue resolution.
  • Manage and respond to customer requests through various channels.
  • Meet and exceed customer service quality and productivity goals.

Required Skills and Qualifications

To succeed in this role, you will need:

  • A native-level proficiency in Norwegian and a minimum B2 level of English.
  • A high school diploma or Higher Education certificate.
  • A valid Portuguese work permit (required) or EU citizenship.
  • Motivation and commitment to provide excellent customer service.

Benefits

As a Customer Support Specialist with TN Portugal, you can expect:

  • A competitive salary of €17,079 per year, plus a performance bonus starting from the 4th month in production.
  • 22 vacation days per year.
  • Paid professional training.
  • Fun and engaging company-wide initiatives.

Working Conditions

You will have the opportunity to work from home in mainland Portugal, with full-time hours (40h/week) Monday-Sunday, 8:00-17:00.