Senior Account Specialist
4 semanas atrás
Job Summary
We are seeking a highly skilled Senior Account Specialist to join our team at adidas Shared Services in Porto. As a key member of our Account and Sales Operations team, you will play a critical role in supporting the business to achieve sales and market strategy objectives.
Key Responsibilities
- Support communication with customers via all relevant communication channels, providing information on orders and articles, and compiling order-related analyses at the request of customers or sales.
- Work closely with internal and external departments to resolve topics such as backlogs, scheduled deliveries, cancellations, launches, pre-pack promotions, procurement, returns, and complaints.
- Monitor credit-blocked orders and coordinate credit limit increases with Finance and Sales.
- Build strong relationships with customers through phone and email communication.
- Support the team lead in key tasks of the ASO team.
Requirements
- University degree or equivalent experience.
- 5 years of relevant experience in B2B/Wholesale support.
- Fluency in English and Italian business-level communication.
- Solid knowledge of Excel, including VLookUps and Pivot Tables.
- Ideal knowledge of SAP FI and Assist (Salesforce).
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