Senior Account Specialist

4 semanas atrás


Porto, Porto, Portugal Adidas Tempo inteiro

Job Summary

We are seeking a highly skilled Senior Account Specialist to join our team at adidas Shared Services in Porto. As a key member of our Account and Sales Operations team, you will play a critical role in supporting the business to achieve sales and market strategy objectives.

Key Responsibilities

  • Support communication with customers via all relevant communication channels, providing information on orders and articles, and compiling order-related analyses at the request of customers or sales.
  • Work closely with internal and external departments to resolve topics such as backlogs, scheduled deliveries, cancellations, launches, pre-pack promotions, procurement, returns, and complaints.
  • Monitor credit-blocked orders and coordinate credit limit increases with Finance and Sales.
  • Build strong relationships with customers through phone and email communication.
  • Support the team lead in key tasks of the ASO team.

Requirements

  • University degree or equivalent experience.
  • 5 years of relevant experience in B2B/Wholesale support.
  • Fluency in English and Italian business-level communication.
  • Solid knowledge of Excel, including VLookUps and Pivot Tables.
  • Ideal knowledge of SAP FI and Assist (Salesforce).

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