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Senior Account Specialist
Há 1 mês
You'll be part of a dynamic team responsible for supporting the business to achieve sales and market strategy objectives. Ensure a reliable, adequate, and competitive B2B customer service level for all assigned wholesale customers of the channel.
Adidas Shared Services in Porto delivers high-quality services for Customer Service and Invoice to Cash, Accounts Payable, Retail Accounting, eCommerce Accounting, and other Finance processes as well as HR Services for adidas companies located in Europe and the Americas.
Key Responsibilities:- Support communication with customers via all relevant communication channels providing information related to orders and articles and compiling various order-related analyses at the request of customers or sales;
- Work in close cooperation with internal and external departments when dealing with backlogs, scheduled deliveries, cancellations, launches, pre-pack promotions, procurement, returns, and complaints;
- Monitor credit-blocked orders and coordinate credit limit increases (credit requests) with Finance and Sales;
- Connect with customers via phone and email to strengthen business relationships;
- Support the team lead in key tasks of the ASO team;
- University degree or equivalent experience;
- Ideally 5 years of relevant experience in B2B/Wholesale support;
- Fluency in English and Greek and a business-level communication;
- Solid knowledge of Excel - VLookUps and Pivot Tables;
- Ideally, knowledge in SAP FI and Assist (Salesforce);
Adidas celebrates diversity, supports inclusiveness, and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.
